Category Archives: IT outsourcing

The five steps that could help to the success of a transcription outsourcing project or process

Medical transcription is also known as MT, which is an allied health profession. It deals in the process of transcribing or converting voice-recorded reports that are dictated by doctors or other healthcare professionals into a text format. It is also a process for transcribing financial, legal, law enforcement documents. It has become a very lucrative career for many people all over the globe for years now. The job could be done in the comforts of one’s home and provides more flexibility and greater career options.

Medical transcription outsourcing has turned into one of the most important industries in the outsourcing field. Service providers offer accurate and fast medical, legal, law enforcement, financial and general transcription services. Organizing and transcribing documents in-house could be a stressful and time-consuming job. Outsourcing  then to a third party vendor is the best option.

On-time delivery, accuracy and cost-effective services are the major things that an organization must look for in an outsourcing provider. The most frustrating thing when hiring a third party vendor is hiring one that provides low quality or slow services. So, how does one narrow down the search? Here are five steps that could be used to be able to find the right service provider and be assured of quality works.
N 91. Before hunting for a sourcing vendor, it is vital to determine one’s transcription requirements. What is the turnaround time desired and does a high accuracy level important? Finding the answers to such questions could help figure out the ideal vendor for a business. There are offshore companies that offer low cost services but without compromising quality.

2. After understanding the requirements, begin researching several options. The internet could provide several information on service providers. The search results could bring up a comprehensive list. It is important to take some time to go through the sites of the vendors and review the services they have on offer. This way, the company could weigh its options before proceeding.

3. Before filling up a contact form on a site, it is necessary to talk or chat with the vendor’s representative. Questions such as quality control processes, level of accuracy, security, turnaround time and transcribers should be asked. This allows an organization to check the accuracy level of the firm and its expertise before being committed to them.

4. Once a company is chosen, it is good to ask them the process they follow. Most firms in India follow a simple process called “Voice to Text” wherein all that is to be done is to upload the file to be transcribed. If required, the audio or text file could also be emailed. When the work is completed, the file would be emailed back or made available for download.

5. The moment the transcripts are delivered, it is paramount to check for accuracy. Determine if the final transcript meets the standards in mind. If it is not satisfying, the vendor could be contacted and requested to make changes. Providing feedback could help them understand one’s requirements and accordingly meet them.

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Software outsourcing is a beneficial method for the success of a business organization or enterprise

In the past, businesses normally hire offshore vendors to outsource services which are related to non- critical processes such as contact marketing and customer support. Offshoring has been used as well for labor-intensive tasks due to the fact that labor costs in some countries are considerably cheaper.

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Nevertheless, a new trend has emerged these days. With the evolution of communication and information technologies, businesses are outsourcing critical projects such as software development. Without a doubt, the outsourcing facility has provided big assistance and massive scope in the business and corporate world. IT is developing constantly in the form of an emerging industry today. There are different kinds of new techniques and software springing up in the market daily, making it hard for organizations to make their choice of the best product or technique.

The main benefits of outsourcing software include security, quality and sincerity. Nonetheless, it is necessary to remain cautious when taking the services of service providers to avoid outsourcing confidential and secret document or information during the process. It is always beneficial to opt for the services of a provider that is reliable and trustworthy so there would be no misuse of prestigious information.

Reduction of the cost is considered to be one of the biggest and highlighted advantages of outsourcing. Basically, the costs are in terms of lowered utility and labor expenses. It saves on office space, rental fees, utilities, extra employee benefits, training and certification costs and resource add-on request expenses. The  reduction could mean millions of savings for a certain organization. This is the reason why transferring software requirement offshore works in the form of a driving force for businesses.

Another benefit is the increase productivity. A business could have the freedom to set up its own project the way it wants and thus need not have limited operating hours. A business could operate twenty-four seven. Organizations always strive for increased productivity with lower costs and this comes as a result of IT outsourcing. The process paves the way for resources pooling on a huge scale. It’s not easy to create a pool of very smart and productive experts and employees. Transferring an IT     requirement to a third party vendor is a great way to diversify a team. Each contributor belonging individually to an entirely different background means different knowledge and though processes. This is a healthy category of resources that possess various educational and practical backgrounds and changeable approaches that could surely bring in fresh air to an enterprise.

Enterprises that are into sourcing their information technology needs in general have good knowledge and experience in the industry. They make use of exceptionally smart and talented project managers as well as business analysts who ascertain that all the solutions provided are client-oriented and instant.

The high rates of successful projects delivered by providers also made sourcing popular. The positive results of the delivered projects enable companies to get the job done without investing too much time on the development phase. Outsourcing further fills the gaps in an organization. For instance, if it lacks the manpower necessary to undertake IT projects, a dedicated team or remote vendors could fill the void in the company. This boosts the firm’s capabilities with no need to hire experts and new employees.

Why India able to retained its rank as the number one offshoring destination in the world

Based on the current report, India has retained its coveted position or rank as the number one offshoring destination in the world. Moreover, it has not only maintained its ranking but it is also increasing its lead over number-two ranked China.

UntitledThe increase is very interesting, particularly when looking at the debate which as going on around five years ago, when people were talking about the nation losing its competitive edge. Indian outsourcing is not the same today as it was fifteen or twenty years ago, it has immensely evolved and  now spans the full value chain low-end business process outsourcing to high end knowledge process outsourcing. The offshore industry begun in India and has been able to grow the BPO and IT sector to billions and capture more than the offshore outsourcing field.

The United States and Europe are the biggest clients for the Indian vendors and account for sixty percent and thirty-one percent of IT and BPO exports respectively. The biggest vertical sectors are the financial services, high-tech field, manufacturing and retail. The information technology and business process outsourcing first started in the country in the mid 80’s. The huge, English speaking, low-cost workforce was the main draw. The industry grew fast through the 90s.

The global recession in the years 2008 and 2009 has had a negative effect on the outsourcing growth of the country. However, the sector has experienced a turnaround in 2010. Most European and US organizations are still wary about the speed or staying power of the economic recovery and so are looking to maintain a low cost base in locations such as India. It has bounced back to its double digit growth.

The country is the biggest democratic country in the world and its demographics and history have positioned it well to benefit from the new global services market. Most of the subcontinent was annexed by the British East India Company during the 18th century. Although colonization had a lot of drawbacks, the act combined several previously independent nations and built the foundation for a massive national economy. The British colonization brought English to the nation which has become the business language in the world and a great advantage for India.

At present, the economy of the country is one of  the biggest emerging economies in the world. It continues to be the most preferred destination for businesses and organizations looking to offshore their information technology and back-office functions, regardless of the backlash against sourcing to the region. Moreover, it also retains its low-cost advantage and among the most financially attractive destinations when seen in combination with the business environment it provides and the availability of highly skilled professionals.

Without a doubt, it has maintained its number one position amidst the other well-established hubs dropped in their attractiveness to be replaced by new emerging destinations. The top three places remained the same, India, China and Malaysia. The outsourcing industry in the region is also expanding its reach to focus not just on companies and business from Europe and the United States, but also in other  emerging nations in East Asia as well.

A look at what is next for the outsourcing industry in India in the changing outsourcing scenario

India has been the pioneer when it comes to providing outsourcing solutions. Moreover, the country has also been offering a range of services to countries all over the globe. Regardless of the severe banking and financial crisis that has affected the world’s economic growth, most of the BPO, IT and KPO organizations in India have maintained good records of success.

With a big market size, the outsourcing industry in the country still continues to dominate the global market. While there may be competitors in the market such as Malaysia, Philippines, China and others, it is still the major player in the world in providing outsourcing offerings because of its numerous advantageous factors. It is known that multinational firms are known to be sourcing engineering tasks and product development services from their centers in India. Therefore, it is right to say that the country is continuing to leverage its fundamental advantages of cost, talent, quality and early mover advantage and experience to acquire a huge share of the growth of global sourcing of information technology and business process outsourcing.

In the twenty-five years since its well-known information technology services trade group NASSCOM or National Association of Software and Services Companies was formed, the global outsourcing industry of the country has experienced remarkable growth but has its share of ups and downs as well. The global economic turndown has impacted not just the Indian companies but the multinational organizations and captive centers as well. Luckily, the industry realized that it was too valuable a crisis to lose and service providers took is as a chance to change their business models. Vendors became more nimble footed; they changed their way of hiring and altered their structures from tech-driven to a more vertical one.

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The sector has matured a lot. Better, cheaper, faster is now a given. Clients are looking beyond the costs. Technology has been consumerized, whether it is about cloud computing, social media, mobility or analytics. All these are now being integrated into IT offerings. Experts in the business claim that cloud computing have increased revenues. Today, Indian vendors are seeing more opportunity in helping small to medium organizations leverage the new cloud technology. Buyers are changing their approach as much as the service providers. Because technology has become so complex, companies find it hard to do it all in-house to they are outsourcing more.

Nowadays, around twenty percent of the work from Indian vendors occurs at the customer’s website, and this is growing. A lot of organizations are setting up development centers in the UK, US, Latin America and elsewhere so that they could be in the time zone of the clients. The US is a large market for India and the present immigration reform bills have many provisions that are positive, including increasing visa limits and green cards. In truth, while jobs were disappearing in construction and manufacturing, they were being added in the technological space. The industry is going through a transition and the services sector has been growing well. In the last two or three years, the industry grew around 12 to 14 percent and Indian service providers expect this to continue in the years to come.

The top five benefits of outsourcing social media management for the Information Technology Industry

These days, almost everything could be outsourced, including social media. For those who are planning but still unsure, there are many information and insights to help decide. Regardless of the reactions of people against outsourcing, there are indeed considerable benefits to outsource managing media for the IT industry.

The benefits of outsourcing the process are difficult to sacrifice and ignore. Nevertheless, considering to whom to outsource should be addressed properly in order to succeed.

The following items are the top five benefits of outsourcing management of the said process.

1. Time efficiency – through outsourcing the responsibility or task, a business or company could be actually effective in achieving efficiency with time. The time savings could be an hour a week that could app up to fifty-two hours at the end of the year. The extra week could be used for more profitable ventures of the firm or business organization.

2. Access to professional marketers, – with outsourcing management of the method. These days, one could hire someone with enough knowledge to provide an engaging content marketing for a fraction of the cost it takes to pay a local social media expert. Moreover, the vendor could also manage responses and stay updated with the evolving media platform.

N 43. Cost savings – although hiring a third party provider means more cash, I tis all worth the investment. The vendor would be responsible in the management of the networking accounts. A business doing the management by itself could be weighed down on profit and revenue margins. Thus, hiring an expert with a good experience on the field is a good venture.

4. Louder voice – one specific benefit of transferring social media management to a third party vendor is a more empowered brand voice. This is better since one could access each of the vendor marketer’s platforms, followers and fans. The more of the resources become available, the louder the brand voice will become.

5. Enhanced posting speed – in the 24-hour real time world, it is much different than during the pre-social media and internet days. To engage customer more rapidly, one has to be always on mode to reach out to them. Offshoring works could help achieve the goal. The out is that there would be more people who would read the message faster.

Today, is an era wherein social networking has changed dramatically the way small businesses engage their clients. These days, it is no longer only the large, resources-rich brands who could dominate the advertising and marketing field to better engage customers. Almost anyone with a huge ambition, strategy and commitment could make their presence utterly engaging and compelling. Twitter, Facebook and other networks are making it easier for a small business to reach their gals and grow more competitive in facing the giant brands in the marketplace.

Businesses and different organizations have increasingly been using these social networking sites to engage their customers with compelling and quality brand message. It is of course costly and takes a lot of time. That is why more and more organizations are engaging the services of third party service providers who are experts in the field.

Domestic Indian outsourcing | A new attractive option for the organizations

Domestic software outsourcing is considered a cost-friendly alternative to offshore outsourcing models. The service providers establish offices in rural domestic places to mix the value of a local vendor with the benefit of employee loyalty, lower labor price, high quality and value via innovation. The decisions to outsource depend on, whether using a domestic Indian service provider who can provide software outsourcing solutions. That is why it is a good idea to look for a provider who would partner long term and fits in with the company methodologies and culture.

Benefits to Domestic Indian Outsourcing

  1. Low wages and Cost of Living:

cutcostIn terms of cost of living and wage, rural sourcing providers that are located in rural areas could pass on lower wages, costs of living and real estate to customers, offering a cost-effective option to off-shoring models. Territorial centers could pass on from twenty percent to forty percent wage savings compared to centers which are located in urban locations of the United States.

2. Language, Business Culture & Time Zones:

bcultureThis kind of source ensures that the work outsourced is done in complementary time zones and staff who understands US business culture as well as speaks fluent American English. The proficiency in the language could facilitate good communications and lower operational issues. Mis communications and misunderstandings over a 12 hour time zone difference could cost a project a full day slip.

3. Easy to maintain data Privacy Regulations:

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Some organizations and government agencies working with private customer information should keep all their operations within the area to comply with company regulations, customer agreements, privacy of data and intellectual property laws. Some firms that are US-based use domestic sourcing staff since they want to support as well as create local job during the hard economic times. Others use within the country resources because of political issues. This resulted to many companies having policies that require them to use a specific percentage of local suppliers. Territorial software outsourcing or insourcing is an established software industry trend. Service providers combine high quality assurance and software engineering services with a lower price model.

4. Help for effective use of corporate social responsibility:

csrThe sourcing process could be extremely beneficial if the development team requires frequent visits or close communication with the technology providers. Moreover, it may also be the perfect solution for small and medium businesses without the resources to manage offshore tasks. Businesses searching for economical custom solutions with compromising quality could be better off with this process. Nowadays, when agile development is a much preferred option, it requires a high degree of interaction. Thus, local sources allow providers to coordinate, deliver the product faster and with higher quality.

Rural software outsourcing professionals have established excellent working models by partnering with local universities and colleges in order to deliver loyal, highly skilled staff. The partnership offers a lot of benefits like boosting the local economy, talent scale for the provider, placement of college graduates and creating and retaining knowledge within the country or location. This kind of sourcing is now a growing trend in the United States since it provides both tangible and intangible benefits in terms of product innovation, cost, excellent employee retention, high collaboration, corporate social responsibility, geopolitical stability and regulations in data privacy.

Five Common Mistakes That Should Be Avoided In the Software Outsourcing Business

In the outsourcing projects organizations experience such a disappointing results what they want to achieve through the deal and the resulting ROI. That’s  because firm might make some common mistakes which should be avoid in order to achieve the better results. Below givens are some of the common mistakes which are made by the outsourcing companies in their software development project.

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1. Insufficient analysis of the outsourcing service providers’ model:

In the project work cost-saving has been given a high-priority ,but that should not be only factor which companies should evaluate their prospective partner. They should consider many other factors, which include service provider’s maturity and capabilities to handle any type of outsourcing projects. Company should hire any firm for the purpose of outsourcing after the close analysis of their innovative skill which they use to create software development work. For that, factors like IT architecture design, business vision, and contract management and delivery and execution history should be evaluating otherwise work might suffer.

2. Poor management of the outsourcing contract:

Proper management of the project is another common mistake in the outsourcing Industry. Company should draft the contract is a critical and must give great attention to avoid leaving any loopholes in the system. Moreover, loosely defined contracts may result in a series of change in the project which adds definite costs. Ultimately, companies many have an additional burden of the costing.

Any successful contract management should reflect specific detail and it should also need to be flexible. In today’s systems and services can change a great deal over a short period of time. By incorporating guidelines for managing unexpected situations can secure any project to suffer because of the poor management.

3. Insufficient or regular communication with outsourcing service providers:

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Effective communication clarifies the objective of the both the parties to each another. It makes possible to have a streamlined the process between the client and the service provider. Therefore, it is important to identify the potential challenges of communication like distance, time differences, language and find a correct ways to overcome the same.

 4. Poor transition management:

The transition period is considered as one of the most complex stages of an outsourcing deal, it will take anywhere as small as three months to an entire year. It also sets the perfect working stage for the remainder of the deal, as a successful transition helps to develop the new relationship with a positive momentum. When signing a contract for the outsourcing, company should show a great sense of trust in each other skills and capabilities, companies should maintain a consistent level of involvement is frequent communication and regular exchanges of business-related information fails to do so might harm the prospects of any outsourcing project.

  1. Sole focus given on cost savings:

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Sole Focus on Cost Savings can be proven dangerous as in many projects. It might be helpful for the cutting down on investment costs. Though cost savings are a crucial benefit of outsourcing, but too much empathize might not be good ideas for the organization. If outsourcing is done solely for the cost factor, then it leads to various kinds of quality related issues.

Therefore any entrepreneur should never consider outsourcing as an inexpensive and easy method of offloading their work, but should consider as one of the effective business strategy. It should be considered as an important tool for building an efficient, lean, and a competitive business to give more time for the core business objectives.